Privacy Policy

Introduction

Cooper Home Window ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for our services

• Schedule an appointment or consultation

• Contact us through our website or phone

• Subscribe to our newsletter or promotional materials

• Fill out forms on our website

This information may include:

• Name and contact information (email, phone number, address)

• Property details and service requirements

• Payment information (processed securely through third-party providers)

• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type

• Device information and operating system

• Pages visited and time spent on our site

• Referring website addresses

• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services

• Process your service requests and appointments

• Send you quotes, estimates, and service confirmations

• Communicate with you about our services, promotions, and updates

• Improve our website and customer experience

• Respond to your inquiries and provide customer support

• Comply with legal obligations and protect our rights

• Prevent fraud and enhance security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling tools, email services)

• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

• With Your Consent: We may share information with your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Regular security assessments and updates

• Restricted access to personal information

• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings

• Understand how you use our website

• Improve website functionality and performance

• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal obligations

• Opt-Out: Unsubscribe from marketing communications at any time

• Data Portability: Request transfer of your data to another service provider

• Object: Object to certain processing of your personal information

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: